Bonus rules
How much you need to bet, how long you have, and the highest stake allowed while a bonus is active.
See the bonus rulesTalk to Our Support Team
Our live chat is staffed every day from 10:00 to 22:00, in English and French.
Good to Know Before You Get in Touch
Our games
Every slot, live table and crash game we offer, sorted by type and by studio.
See our gamesDocuments for withdrawals
We need these three documents from you before any withdrawal can be processed.
- Your passport, driving licence or ID card
- A PDF proof of address dated within the last three months
- A bank document with your IBAN and BIC, the codes that identify your account
Live Chat Hours and Languages
- Live chat
- Every day, from 10:00 to 22:00
- Languages
- English and French
Complaints, VIP Advisors and Reaching Support
How do I contact Casino Night support?
Through the live chat on the casino, every day from 10:00 to 22:00. Our team answers in English and French.
How do I make a complaint if a problem is not solved?
Raise it with our live chat team first, so we can look into it. If the problem is still not solved, you can take the dispute to the Anjouan Gaming Board, the authority behind our licence ALSI-202408021-FI2.
Can I speak to a VIP advisor directly?
Yes, once you are a VIP member. Our VIP players have designated advisors, reachable every day from 9:00 to 18:00, and Gold and Platinum members also get a dedicated VIP team. Entry to the VIP program is by invitation, based on how you play.